# How to cancel a service?

To deactivate a plan or service, follow these steps:

Log in to your Client Area. If you don't remember how to log in, follow this link: [Como acceder al Área de Cliente](/menu-principal/guias/area-de-cliente/acceso-al-area-de-clientes.md)

1. In your Client Area, click 'Services' in the menu and select 'My Services'

<figure><img src="/files/wVP4ZwXAJXPMKQR4lKQ0" alt=""><figcaption></figcaption></figure>

3. Click the plan or service you want to deactivate

<figure><img src="/files/S3WJbvJWOzejF1U00X7g" alt=""><figcaption></figcaption></figure>

4. Select 'Request Service Deactivation' from the Actions menu on the Product Details screen

<figure><img src="/files/RplKYELcudLsvhQlaAKO" alt=""><figcaption></figcaption></figure>

5. On the cancellation screen, you'll see the following info:

* The plan or service you want to deactivate."
* There’s a box to share why you’re deactivating. This helps us improve
* Choose immediate or end-of-period deactivation.
* Click 'Request Service Cancellation' to proceed

<figure><img src="/files/dz2wxjqde9Kzg1JmNf5n" alt=""><figcaption></figcaption></figure>


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