How do I open a support ticket?

To open a support ticket follow these steps:

Log into your Client Area.
If you don’t remember how to access it, follow this link: How to access the Client Area
In your Client Area click the “Open Ticket” button.

You will find the three support departments to submit your query.
Open a ticket in the department that corresponds to the type of query you have and they will respond as soon as possible.

Nota

At SitiosHispanos.com, we want to answer your questions and technical problems quickly, clearly and efficiently. To do so, when creating a new ticket, take the following tips and recommendations into account:

Precise description of the problem: Describe the problem as clearly as possible. If the issue occurs after performing a series of steps, describe each one in order without omitting any.
Current environment: Indicate the environment in which the problem occurs, such as the operating system version, email client, web browser or the application used to upload and generate content, etc.
Recent changes: If the problem appeared after making any change (such as updating or installing software, or modifying a configuration), be sure to mention this.
Screenshots: Attach screenshots of the problem. This will greatly help us understand the context and offer you a faster and more accurate solution.

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Access the Help Center:

Remember that we have a Help Center where you will find answers to most of your questions.
Access it by clicking the following link:

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