How to open a support ticket?

To request support from the different areas, go to Open Ticket in the central gray menu.

Nota

At SitiosHispanos.com we want to answer your questions and technical problems quickly, clearly and efficiently, so remember, when creating a new ticket, the following tips and recommendations:

The problem description should be as precise as possible. If the issue occurs at a specific point after performing a series of steps, describe each one of them in order, without skipping any.
Indicate the current environment where the problem occurs, for example: operating system version, email client, web browser or application used to upload and generate content, among others.
If the issue appeared after making a change (updating or installing software or modifying a configuration, etc.), be sure to mention this.
Attach screenshots of the problem to your request. This helps us a lot to understand the context.

We renew our thanks for choosing us as your web hosting provider.

If you open a ticket, you will see a button to access our Help Center and, below, you can choose which support area to direct your inquiry to.

Be sure to read our recommendation in red before opening a support ticket. It is likely that you will find the answer to your problem in our Help Center.

When you choose the support area for your inquiry you will find the text editor.

This editor will allow you to choose the service to which your inquiry refers. You can select the hosting plan, a domain, etc.
You can attach files to your inquiry. It’s recommended to attach images of configurations or error screens to facilitate troubleshooting.
Finally, when your inquiry is ready, press the Send button. It will be saved as a support ticket. You will receive responses in your email inbox.

If you want to find a previous ticket or access the Help Center, you can do so from the Support option in the central gray menu of your Client Area.