How do I open a support ticket?

To open a support ticket, follow these steps:

Log in to your Client Area.
If you don’t remember how to log in, follow this link: Como acceder al Área de Cliente
Go to Support and select Open ticket.
You will find the three available departments. Choose the one that corresponds to the type of inquiry you have.

Departamentos disponibles para abrir un ticket de soporte — Choose **Technical Support**, **Customer Service** or **Sales**, as appropriate.

Note

At SitiosHispanos.com, we want to answer your questions and technical issues quickly, clearly and efficiently. For this reason, when creating a new ticket, please keep the following tips and recommendations in mind:

Accurate description of the issue: Describe the problem as clearly as possible. If the issue occurs after performing a series of steps, describe each one in order without omitting any.
Current environment: Indicate the environment in which the problem occurs, such as the operating system version, email client, web browser or application used to upload and generate content, etc.
Recent changes: If the problem appeared after making any change (such as updating or installing software, or modifying a configuration), make sure to mention this.
Screenshots: Attach screenshots of the problem to your inquiry. This will help us greatly to understand the context and offer you a faster and more accurate solution.

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Access the Help Center:

Remember that we have a Help Center where you will find answers to most of your questions.
Access it by clicking the following link: